What is a pre-order system?
Pre-order products are available to purchase in advance, meaning they are not currently in stock.
Why pre-order?
Pre-order is part of our conscious effort to stock in-demand and slower fashion, enabling us to limit the amount of wastage involved in our supply chain. We believe in opting for quality and evolving out of fast-fashion fads, only stocking pieces that are truly worth waiting for.
When will my pre-order ship?
We provide an approximate shipping date for each pre-order item — please refer to the product page for estimated shipping dates. While we do our very best to ensure your order is shipped on or before this date, sometimes things can take a little longer than expected due to supply chain issues. Once your order does ship, you will receive a shipping confirmation email including your tracking details.
Occasionally, product availability can be subject to external factors which either delays or means production is not possible. We will always refund you if we are unable to fulfill your pre-order.
How does it affect returns?
The return window will begin once your order has been delivered to you. All returns, including pre-orders, are subject to our usual return policy.
Ordering more than one item?
In order to limit our carbon footprint, orders containing a pre-order item will be dispatched in one shipment.